WHEN EVERYTHING BREAKS
YOU DON'T FREEZE.
YOU LEAD.
Crisis Operator™ Level 1 is a professional training program that teaches you to make fast, clear decisions under pressure — join the priority waiting list for Fall 2026.
WHEN EVERYTHING BREAKS,
YOU DON'T FREEZE.
YOU LEAD.
The crisis leadership system used by professionals to make the right decisions under pressure.
Be the calmest person in the room when it counts
Make faster, clearer decisions under pressure
Create a personal Crisis Operating System you can trust
Crisis Operator™ Level 1 is a professional training program that teaches you to make fast, clear decisions under pressure — join the priority waiting list for Fall 2026.
THE REAL PROBLEM
ISN'T THE CRISIS.
IT'S HOW YOU RESPOND TO IT.
Pressure spikes
Information is incomplete
Timelines compress
Others look to you
The wrong call makes it worse
Why Join Priority Access?
What Crisis Operator™ Level 1 is
A structured, professional training program
Focused on decision-making, resilience, and operational mindset
Built on real-world crisis and security experience
Designed for adults who carry responsibility
What it is not
Another online course
Motivation without application
Academic theory
Entertainment
WHY JOIN PRIORITY ACCESS
Crisis Operator™ Level 1 is designed for:
By completing Crisis Operator™ Level 1, you will develop:
A crisis-ready mindset focused on clarity under pressure
Structured decision-making frameworks for uncertain environments
Situational awareness and threat assessment fundamentals
Personal resilience and emotional control in high-stress situations
The discipline to act when others hesitate
Built by people who've been there.
Not career course creators. Every framework in Crisis Operator™ comes from people trusted to make real-world decisions when failure wasn't an option.
Jochen Schwenk
Founder, American Crisis Institute · Senior Advisor
Jochen Schwenk is the author of Resilience Under Fire and a contributor to Forbes, where he writes on risk, intelligence, and crisis leadership.
His advisory work sits at the intersection of corporate leadership and intelligence: he has advised executive teams of global companies through supply-chain disruptions, insolvency scenarios, and periods of geopolitical stress — environments where discretion is a condition of the work, and judgment is the product.
He founded the American Crisis Institute (ACI), to do one thing: translate decision-making methods tested in high-consequence environments into frameworks professionals can actually train.
Tom Madsen
Senior Instructor
Protection & Applied Security
Tom Madsen is a founding member of the International Mixed Martial Arts Federation (IMMAF), the founder of Krav Maga Survival, and a contributor to Forbes on security, resilience, and performance under pressure.
His instructional approach is shaped by operational work in protection environments where the margin for error is zero — which is why his training is built for real-world conditions, not controlled scenarios.
At ACI, Tom translates protection principles that work at operational grade into training for professionals who carry responsibility without carrying a weapon.
E.L.
Senior Advisor
Protective Doctrine & Intelligence
E.L. has built his career in senior roles within national security and intelligence environments, including work on protection and training standards developed at government level.
He operates under active non-disclosure obligations to the institutions he has served — the standard condition of work at this level, and the reason his name does not appear here. His identity and background have been verified directly by the founders of ACI.
At ACI, E.L. is responsible for protective doctrine: ensuring that what is taught here reflects how these decisions are actually made — not how they are described in books.
Train before you need it
Crisis does not announce itself.
Preparation is a choice.
Because in crisis, the cost of being unprepared is never just financial.
training@americancrisisinstitute.com
+1 (786) 310-0441
Crisis Control Solutions LLC
4851 Tamiami Trail N
Suite 200
Naples, FL 34103
PRIVACY POLICY
Crisis Operator™
Last updated: 15 July, 2026
1. Introduction
This Privacy Policy explains how personal information is collected, used, and protected when you visit the Crisis Operator™ website located at https://www.crisisoperator.com.
Crisis Operator™ is a training program and certification pathway offered under the American Crisis Institute™ brand, which is owned and operated by Crisis Control Solutions LLC, a company registered in the United States. By accessing this website, enrolling in a training program, or submitting your information, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We collect only the information necessary to operate the site and deliver our training services.
Information you voluntarily provide may include:
Name
Email address
Billing and payment information
Enrollment and course-related data
Automatically collected information may include:
IP address
Browser and device type
Pages visited and interactions
Referral and campaign data
3. How We Use Your Information
We use your information to provide access to self-paced online training programs and related educational materials purchased by the user.
Your information is used to:
process enrollments and payments
deliver access to training materials
issue course-related communications and certificates
provide customer support
administer refunds and guarantees
improve program quality and user experience
We do not sell, rent, or share your personal data with third-party marketers.
When you request a refund under our 30-day money-back guarantee, we use your name, enrollment email address, and transaction/order details solely to verify eligibility, process the refund through our payment provider, and maintain a record of the request. We do not require you to provide any additional personal information or a reason in order to receive a refund.
4. Payments & Security
Payments for Crisis Operator™ programs are processed securely through trusted third-party payment platforms. All transactions are encrypted and handled in accordance with industry security standards.
We do not store credit card details on our servers.
5. Email Communications
By enrolling in a program or submitting your email address, you may receive:
enrollment confirmations
training and program-related communications
administrative or support messages
You may unsubscribe from non-essential communications at any time.
6. Certifications & Training Disclaimer
Personal data associated with training progress or certification status is used solely for:
program administration
issuance of certificates
verification within the American Crisis Institute™ framework
Training participation and certification do not constitute licensure, professional authorization, or legal qualification.
Training programs are delivered in a self-paced, online format and do not include individualized instruction, live supervision, or real-time support, unless explicitly stated otherwise.
7. Refund & Guarantee Data
To administer our 30-day money-back guarantee, we process a limited set of data related to your purchase: your enrollment email address, order/transaction reference, purchase date, and the fact and date of any refund request and its outcome.
This information is shared only with our third-party payment processor to the extent necessary to execute the refund. Refund-related records are retained for the period required to comply with our accounting, tax, and legal obligations, after which they are deleted or anonymized in line with Section 8 (Data Retention). We do not use refund requests as a basis for marketing and do not share this information with third-party marketers.
8. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, or administer training records.
9. Jurisdiction
This website and its services are primarily intended for users located in the United States. Data is processed in accordance with applicable U.S. laws. Users accessing the site from other jurisdictions do so at their own initiative.
10. Updates to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.
11. Company Information & Contact
Crisis Operator™ and American Crisis Institute™ are brands operated by:
Crisis Control Solutions LLC
4851 Tamiami Trail N
Suite 200
Naples, FL 34103
United States
For privacy-related inquiries, contact:
training@americancrisisinstitute.com
+1 (786) 310-0441
TERMS OF SERVICE
Crisis Operator™
Last updated: 15 July, 2026
1. Acceptance of Terms
These Terms of Service (“Terms”) govern your access to and use of the Crisis Operator™ website located at https://www.crisisoperator.com, including all related content, training programs, certification pathways, and services (collectively, the “Services”).
By accessing the site, enrolling in a program, or using the Services, you agree to be bound by these Terms. If you do not agree, you must not use the Services.
2. Operator of the Service
Crisis Operator™ is an online training program offered under the American Crisis Institute™ brand, which is owned and operated by Crisis Control Solutions LLC, a company registered in the United States.
All Services provided through this website are offered by Crisis Control Solutions LLC.
3. Description of the Services
The Services include online professional training programs, educational materials, and certification pathways related to crisis leadership, decision-making under pressure, and operational readiness. All content is provided for educational and informational purposes only. The Services do not constitute legal advice, security services, emergency response services, or professional licensure. Training programs are delivered primarily in a self-paced, online format. Enrollment grants the user access to digital training materials and course content, rather than ongoing, instructor-led services, unless explicitly stated otherwise.
4. Training & Certification Disclaimer
Participation in Crisis Operator™ training programs and receipt of a certificate:
does not constitute licensure, accreditation, or legal authorization
does not guarantee performance, safety, or outcomes in real-world crisis situations
does not replace professional judgment, experience, or formal organizational procedures
Certification reflects completion of program requirements within the American Crisis Institute™ framework only.
5. Enrollment, Payments & Refunds
Enrollment in paid programs requires payment through approved third-party payment providers. Upon successful enrollment, users are granted immediate access to the self-paced training content associated with the selected program. Payments may be made either as a single payment or through an installment plan (e.g., three monthly payments), as offered on the enrollment page at the time of purchase. Where an installment plan is selected, the user remains responsible for completing all scheduled payments unless a valid refund is granted under Section 6 below.
Abuse of refund policies, repeated chargebacks, or fraudulent activity may result in immediate termination of access without refund.
6. 30-day money-back guarantee
Crisis Operator™ Level 1 is offered with a 30-day money-back guarantee. If the program is not the right fit for you, you may request a full refund of the amount paid within thirty (30) calendar days of your enrollment date, with no questions asked. To request a refund, simply contact us at training@americancrisisinstitute.com from the email address used at enrollment, stating that you wish to cancel. No specific reason or justification is required.
Approved refunds are issued to the original payment method within a commercially reasonable time (typically up to 5–10 business days, depending on your payment provider). Where payment was made in installments, any remaining scheduled installments will be cancelled and amounts already paid within the guarantee period will be refunded.
The guarantee applies to the Level 1 program purchase price. Upon a refund being granted, your access to all digital training materials will be revoked, and any physical Founding Edition badge or certificate must not be requested; if a physical badge has already been shipped, its cost may be deducted from the refund or its return may be requested.
This guarantee is limited to one refund per person and does not apply in cases of demonstrable abuse (for example, downloading or copying the complete course materials and then requesting a refund).
7. User Responsibilities & Conduct
You agree to:
provide accurate and complete information during enrollment
use the Services only for lawful purposes
not misrepresent certification status or training outcomes
not reproduce, distribute, or resell course materials without written permission
All materials are provided for your personal, non-transferable use.
8. Intellectual Property
All content, including text, graphics, video, frameworks, trademarks, and course materials, is the intellectual property of Crisis Control Solutions LLC or its licensors.
Unauthorized copying, distribution, or commercial use is strictly prohibited.
9. Limitation of Liability
To the maximum extent permitted by law, Crisis Control Solutions LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from:
use or inability to use the Services
reliance on training materials or certification
unauthorized access to or alteration of data
events occurring during real-world crises or high-risk situations
Use of the Services is at your own risk.
10. Third-Party Services & Links
The website may contain links to third-party services or platforms not owned or controlled by Crisis Control Solutions LLC. We are not responsible for their content, terms, or practices.
11. Termination
We reserve the right to suspend or terminate access to the Services, without prior notice, for violations of these Terms or misuse of the Services.
12. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Florida, United States, without regard to conflict-of-law principles.
13. Changes to These Terms
We may update these Terms from time to time. Continued use of the Services after changes are posted constitutes acceptance of the revised Terms.
14. Contact Information
For questions regarding these Terms or the Services, please contact:
Crisis Control Solutions LLC
4851 Tamiami Trail N
Suite 200
Naples, FL 34103
United States
training@americancrisisinstitute.com
+1 (786) 310-0441